₦858,000 – ₦1,430,000/month
$600 – $1,000 USD | Onsite Lagos | Evening Shift 1PM WAT
About This Role
Handle the most sensitive conversations: money and cancellation. Resolve billing discrepancies, negotiate retention offers, save accounts. Requires financial detail and persuasive empathy.
Responsibilities
✓Process billing inquiries, refunds, and credits
✓Handle cancellations with retention approach
✓Negotiate service adjustments as alternatives
✓Investigate billing discrepancies
✓Maintain accurate financial records
✓Report weekly on retention rates
✓Ensure payment processing compliance
✓Coordinate escalated disputes with finance
Requirements
Billing, collections, or retention experience
Attention to financial detail
Persuasive communication
Compliance awareness
Onsite 1PM WAT shift, Mon-Fri
What Success Looks Like
Saves 60%+ cancellations, 99% billing accuracy.
Growth Path
Advance to CS Coordinator or Billing Team Lead.
Salary Explained
Entry-level starts at ₦858,000/mo. 1-2 years qualifies for mid-range. 3+ years with US clients qualifies for up to ₦1,430,000/mo.