📌 Job Type: Fully Remote/Hybrid
🗣 Language Requirement: Fluent English (Grade A Accent Preferred)
🌍 Location: Nigeria Only
💰 Salary: Competitive & Experience-Based
About the Role
We are seeking a smart, flexible, tech-savvy Customer Service Representative with strong communication skills and an energetic, proactive attitude towards work with experience in diverse industries like E-commerce, Tech and Tele-communication. The ideal candidate will be responsible for handling customer inquiries, resolving issues efficiently and delivering an excellent customer experience accross all communication channels.
Key Responsibilities:
- Respond to customer inquiries via phone, email, chat, or CRM platforms
- Resolve customer complaints promptly and professionally
- Maintain accurate records of customer interactions in the CRM system
- Follow company policies and customer service standards
- Escalate complex issues when necessary
- Collaborate with internal teams to ensure customer satisfaction
📌 MUST-HAVE Requirements
- A smart, flexible, and proactive candidate.
- Fluent English with a good, clear, easy-to-understand accent.
- Strong customer service experience (remote preferred).
- Working laptop + reliable internet connection.
- Ability to work shifts and across different time zones.
- Active, engaging personality with good communication flow.
- Strong familiarity with CRM tools (e.g., Zendesk, Freshdesk, HubSpot, Salesforce, etc.)
- Tech-savvy and comfortable using multiple digital tools
- Excellent communication, problem-solving, and interpersonal skills
What we offer:
✅ Flexible work hours
✅Competitive salary ranging from 300k-400k depending on your experience
✅Opportunities for growth and skill development in customer service and sales.
✅Career growth and skill development