₦1,144,000 – ₦2,002,000/month
$800 – $1,400 USD | Onsite Lagos | Evening Shift 1PM WAT
About This Role
Proactively reach out to clients, ensure full value, identify churn risks early, coordinate cross-team issue resolution. Also handle new client onboarding.
Responsibilities
✓Onboard new clients through setup and training
✓Monitor engagement metrics and usage data
✓Proactively reach out to at-risk accounts
✓Create client-facing training materials
✓Coordinate with product and support teams
✓Track retention KPIs and satisfaction
✓Gather and synthesize client feedback
✓Manage 20-40 accounts with regular touchpoints
Requirements
1+ year customer success or client services
Analytical and problem-solving skills
Comfortable presenting via phone/video
Excellent organizational skills
Onsite 1PM WAT shift, Mon-Fri
What Success Looks Like
Churn below 5%, 90%+ satisfaction.
Growth Path
Advance to Account Manager or CS Manager.
Salary Explained
Entry-level starts at ₦1,144,000/mo. 1-2 years qualifies for mid-range. 3+ years with US clients qualifies for up to ₦2,002,000/mo.