₦715,000 – ₦1,287,000/month
$500 – $900 USD | Onsite Lagos | Evening Shift 1PM WAT
About This Role
You handle inbound calls, emails, and messages from existing customers. Every interaction impacts brand perception. Patience, empathy, and fast problem resolution are non-negotiable.
Responsibilities
✓Answer inbound calls within target response times
✓Troubleshoot issues using diagnostic procedures
✓Escalate complex issues with full documentation
✓Process orders, returns, and account changes
✓Document every interaction with detailed notes
✓Meet QA benchmarks on handling time and satisfaction
✓Follow scripts while adapting to each customer
✓Participate in ongoing training
Requirements
Customer service experience preferred
Patient, empathetic communication
Clear English accent for US customers
40+ WPM typing
Onsite 1PM WAT shift, Mon-Fri
What Success Looks Like
85%+ first-call resolution, 90%+ satisfaction.
Growth Path
Advance to Client Success Coordinator or Team Lead.
Salary Explained
Entry-level starts at ₦715,000/mo. 1-2 years qualifies for mid-range. 3+ years with US clients qualifies for up to ₦1,287,000/mo.